Our contact informationBy email:
By standard mail:
Lehigh Valley Phantoms
Monday through Friday, 9:30 a.m. to 3 p.m. EST during the hockey season.
During the off season, please leave a message with a return phone number.
No shipping available to P.O. Boxes. Please provide a physical address when confirming your order.
Free shipping over $100 promotion applies to orders of $100 or more being shipped to the continental United States only.
Please allow three (3) business days for processing of your order in addition to shipping days. Orders placed by midnight EST will be processed the next business day, excluding holidays.
Once processed, orders that are sent out to domestic locations via USPS take 4-8 business days. International locations via USPS generally take 6-10 business days.
Need an order faster than our standard shipping option? Call us and find out how we can get you the item faster: 1-484 273-4505.
Refund, Returns and Cancellation PoliciesIf for any reason, you are not completely satisfied with your order, return it within 30 days for a refund, replacement or exchange. To help us rapidly process your request, please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that Lehigh Valley Phantoms Phan Shop will only refund shipping if your return was a result of our error. Any replacement or exchange shipping will be charged to the customer.
All prices are subject to change. Any changes and/or updates to prices are not retroactive and cannot be applied to previous purchases.